Payment and Refund Policy

Payment and Refund Policy

Effective Date: May 31, 2025

Welcome to Budget Carpet Cleaners (“we,” “us,” or “our”). This Payment and Refund Policy (“Policy”) applies to all floors and flooring installation, refinishing, resurfacing, and professional cleaning services provided through our website Floors2BClean.com. We are committed to delivering high-quality flooring solutions that help create the perfect home. This Policy complies with applicable laws of the United States.

1. Payment Terms

• Services Provided: Our services include flooring installation, refinishing, resurfacing, and professional carpet cleaning nationwide.
• Payment Methods: We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other electronic payment methods available at checkout.
• Deposit Requirements: A deposit of [specify percentage, e.g., 30%] may be required prior to scheduling services to secure your appointment and cover initial material costs.
• Balance Payment: The remaining balance is due upon completion of the services unless otherwise agreed in writing.
• Invoices: Payment receipts and invoices will be emailed after payment is processed.

2. Refund and Cancellation Policy

• Custom and Scheduled Services: Due to the nature of our services, all deposits are generally non-refundable.
• Cancellation by Customer: Customers must provide at least 48 hours’ notice to cancel or reschedule without forfeiting the deposit.
• Refund Eligibility: Refunds may be issued if:
  • We are unable to provide the scheduled services within a reasonable timeframe without valid cause.
  • Services delivered are significantly below industry standards and cannot be remedied.
• Requesting Refunds: To request a refund or report service issues, contact us within 7 calendar days of service completion via email at zionbryant@floors2bclean.com or call (509) 248-9840 with details and supporting evidence such as photos.
• Refund Processing: Approved refunds will be processed within 14 business days to the original payment method.

3. Service Satisfaction

We strive to ensure every customer is satisfied with our flooring and cleaning services. Please notify us promptly if you have any concerns so we can address them accordingly.

4. Contact Information

Budget Carpet Cleaners
802 W Nob Hill Blvd
Yakima, WA, 98902-5525
Email: zionbryant@floors2bclean.com
Phone: (509) 248-9840

5. Governing Law

This Policy is governed by the laws of the United States and the State of Washington. Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of courts located in Washington.

Thank you for choosing Budget Carpet Cleaners — professional cleaning and floor resurfacing to create the perfect home.